Frequently asked questions
What practices ask us most about our services, pricing, the software we work in, and how we start with a new practice.
Updated November 14, 2026
What does Dentalogic do?
Dentalogic handles dental insurance work for dental practices and groups: insurance verification, insurance billing and PPO Optimization. Each service is sold on its own, so a practice can use one, two or all three. The work is done inside your practice management software by our own W-2 employees.
How much does Dentalogic cost?
Insurance verification and insurance billing each start at $1,499 a month, and both are month to month with no setup fee. Verification is priced on the doctor and hygiene columns you run each week, and billing is priced on your monthly insurance collections. PPO Optimization is a one-time setup fee of $4,500, or $3,500 if we also do your billing, and then $499 a month. Groups of three or more locations get pricing built around the group. You can work out your own fee on the Pricing page.
How is the verification fee calculated?
Each doctor or hygiene column you run Monday through Friday is $700 a month. A column that runs fewer days is $140 a month for each day it runs, and a half day is $70. Saturday counts like any other day, and the minimum is $1,499 a month. For example, one doctor column and two hygiene columns, Monday through Friday, is $2,100 a month. There are no per-patient fees, and same-day patients cost nothing extra.
How is the billing fee calculated?
Billing is a flat monthly fee based on your practice's monthly insurance collections. Under $40,000 in collections the fee is $1,499 a month, from $60,000 to $64,999 it is $2,999, and from $140,000 to $149,999 it is $6,499. Above $150,000 we price it with you. The Pricing page lists every band.
Why does your billing cost more than 3.5% of collections?
Between $40,000 and $150,000 a month our fee works out to about 4.1% to 5.0% of collections. The difference pays for W-2 employees in one office, two weeks of training in verification and about two more before a first billing account, daily audits in the first month, and managers in the same room. Our billers also read the X-rays and clinical notes to write the claim narrative and attach the right documentation, so more claims are paid the first time.
Which practice management software do you work in?
We work in Open Dental, Dentrix, Dentrix Ascend, Eaglesoft, Curve Dental, Cloud 9 and CareStack, for both verification and billing. If your practice uses different software, tell us which one. We're adding more systems, and yours may already be on our list.
Do you sign a HIPAA Business Associate Agreement (BAA)?
Yes. Our service agreement includes a Business Associate Agreement, which covers how we handle your patients' protected health information under HIPAA. We reach your practice management software through encrypted remote access to a computer in your office.
Which states do you work in?
We work with dental practices and groups in every US state. Our whole team works from one office in Texas.
Who does the work, and is any of it offshore?
Everyone who works on your account is a W-2 Dentalogic employee in our Texas office, and none of the work is offshore or contracted out. New team members train for two weeks before they work on a live account, and their work is audited every day for the first month and periodically after that. Each service you use has its own account manager.
How do you verify insurance?
We check the carrier's portal and call the carrier when the portal leaves gaps, which sometimes means a fax-back. When we're done, the coverage table, deductibles, remaining benefits, history and fee schedule are set in your PMS, with plan notes and the carrier's eligibility PDF saved to the patient's documents. We also keep our own database of more than 15,000 insurance plans, updated with every new breakdown we complete.
How are same-day patients and questions handled?
Your office sends a ticket through our ticketing portal, and your account manager answers it. Offices use tickets for same-day patients, plan questions, claim questions, updates and corrections, and to tell us when a patient calls back with insurance information after their visit was already verified.
How quickly can we get started?
Most practices start within one to two weeks. If you have a computer we can use Monday through Friday, 8 to 5, you're typically live within a week. If we send a mini-PC, it's typically within two weeks, and the mini-PC is a one-time $300 plus shipping.
What happens after we reach out?
On a first call we learn what you're looking for and what's giving your office trouble, figure out whether we're a good fit, and answer pricing questions. If you move forward, you sign the agreement and fill out one onboarding document with your practice information, carrier portal logins, network status and fee schedules. We then set up encrypted remote access to a computer in your office and hold a kickoff call with your front office team before your account manager starts. You can book a call or call 469-256-7114.
Do we have to sign up for all three services?
No. Verification, billing and PPO Optimization are each sold on their own, and a practice can start with one and add another later.
Do you work with dental groups and DSOs?
Yes, including groups of more than 20 locations. Groups of three or more locations get pricing built around the group, a dedicated group team and workflows built around how the group runs. We onboard at the pace the group needs, so a group can start with a few practices and bring on more later. More on our Groups and DSOs page.
What does PPO Optimization include?
We map which network each carrier uses to price your claims, find where a carrier is paying you on a lower contract, and prepare the documentation for terminations and new agreements, which your practice then submits. The $499 monthly fee covers that paperwork over 6 to 12 months, research on network solicitations, monitoring, and the annual rerun. More on our PPO Optimization page.
See your monthly fee
If you'd rather talk it through first, book a 30-minute call with Wyatt Broxson, our co-founder and COO, or call 469-256-7114.
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