GEHA Introduces New Member ID Cards for the 2025 Plan Year

GEHA Introduces New Member ID Cards for the 2025 Plan Year

GEHA has issued updated member ID cards for 2025. Each card carries new member ID and group numbers, details that providers need for proper insurance verification and claims processing.

What Members Should Know

• Expect a new card in the mail. As soon as it arrives, give the updated ID number to every healthcare office you visit—dental, medical, pharmacy, or otherwise.
• Discard the old number. Submitting claims under the former ID could trigger delays or denials.
• Register on the MyGEHA portal. The legacy site and app have been replaced, so even returning users must complete a quick sign‑up. The portal lets you download a digital ID card, check real‑time deductible balances, and track claim status in one dashboard.
• Reference the new ID in every call or online inquiry. Doing so speeds up customer‑service support and benefit checks.

What Providers Should Do

• Request the updated card at intake. Encourage front‑desk teams to ask returning patients for the new ID before their next appointment.
• Update practice‑management software. Replace outdated GEHA IDs in patient records, and confirm that electronic eligibility tools recognize the new numbering format.
• Train staff on the change. A brief walkthrough of the new MyGEHA portal and ID format will reduce billing errors and follow‑up calls. If questions arise, reach out to GEHA’s provider services or log in to the provider portal for clarification.

Why It Matters

Accurate member IDs mean fewer claim denials, faster reimbursements, and a smoother experience for patients and providers alike. By acting now—updating records, retraining staff, and reminding patients to bring their new cards—you can help ensure continuity of care and efficient dental billing throughout 2025.

Note: Information is current as of May 2025. Always confirm the latest requirements with GEHA and your payer resources. This article is for informational purposes only and is not a substitute for professional advice.

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